PLEASE NOTE: New Products are covered by Manufacturer limited one year guarantee.  Rebuilt or Refurbished products are covered by our own 30, 60, or 90 day written guarantee.  Guarantees cover only up to purchase price, shipping costs are not refundable.  Guarantees do not cover misuse, improper use / assembly / maintenance of equipment.  Used equipment is guaranteed not doa.   Refunds issued only AFTER purchase has been returned and inspected, amount of refund will be based on condition of returned merchandise.  Guarantees also do not cover shipping damage.   In the event of shipping damage, claim must be filed with carrier. If you wish to return purchase for guarantee claim, contact us for Return Authorization at: [TEL: 989-693-6542 or email: portablemilkers@yahoo.com]